60-minute guarantee · Coupon
Later than 60 minutes from call to door?
Here’s $60 off.
No code to remember: tell your plumber or our dispatcher and $60 comes off the invoice. Good 24/7 on emergency calls in our service areas. Guarantee terms
Open 24/7 · 60-minute guarantee
Residential Plumbing
Plumbing in a home is more than the repair: it’s knowing who’s responsible, getting the super involved when a riser has to be shut, and leaving your place as clean as we found it. We handle repairs, upgrades and planned work for renters, homeowners, co-op shareholders, condo owners and small landlords, in apartments, houses and small buildings alike.
At your location in 60 minutes or you save $60.
The short answer
If something is leaking, turn off the valve feeding that fixture or, in a house, the main — in an apartment, the super can shut the riser — and call us: at your location in 60 minutes or you save $60. Anything that isn’t urgent, from a dripping tub spout to new shut-off valves, can be booked for a time that suits you. Either way, we protect your floors, price the job before we start and clean up before we leave.
Is this an emergency?
Call now if…
- Water is spreading across the floor or into the apartment below
- Sewage is coming up in a tub, toilet or basement floor drain
- Your tenants have no hot water, or no heat in cold weather
- You smell gas — get everyone outside, leave switches and flames alone, and call 911 or the gas utility once you’re out
Can usually wait for a scheduled visit
- A dripping faucet or running toilet you can shut off
- Replacing old valves, hoses or fixtures before they fail
- Planned upgrades like a new vanity, washer hookup or outdoor spigot
Not sure? Call anyway — we’ll tell you honestly.
Do this right now
- If something is leaking, close the valve under or behind the fixture, or the main in a house; in an apartment, building staff can shut the riser.
- If you rent, report the problem to your landlord or super in writing as well.
- Snap a photo of the problem and any model number you can find — it helps us bring the right parts.
Signs you need us
- A list of drips, slow drains and running toilets you’ve been putting off
- A main shut-off that’s seized, blocked by boxes or nowhere to be found
- A stain on the ceiling under your bathroom — or a note from the neighbor below
- An outdoor spigot that leaks inside the basement the first time you use it in spring
- Sewer gas in the basement, coming from a floor drain nobody uses
- Tenants on the top floor complaining about weak pressure or lukewarm water
- A new dishwasher, washer or fridge that needs a water line or drain
- Old fixtures, valves or supply hoses you’d like replaced before they fail
How we handle the call
- 01
A few questions first
Rent or own, house or apartment, and whether the super needs to be involved — the answers tell us who to coordinate with and what to bring.
- 02
Protect your home
Floor runners and drop cloths go down before the tools come out, and we ask before moving furniture or anything personal.
- 03
Explain and price
We show you what’s wrong, explain it in plain terms and quote the job before we pick up a tool.
- 04
Fix it properly
The repair is done with the right parts. Anything else we noticed goes on an honest list: what needs doing soon and what can wait.
- 05
Clean up and check
Water back on, every fixture we touched tested, old parts taken away and the work area vacuumed and wiped down.
Know your building
Who handles what in apartments, co-ops and houses
If you rent, plumbing repairs are normally the owner’s responsibility, so report problems to your landlord or super in writing and keep a copy. Many cities and states also require landlords to provide hot water all year and heat in cold weather, with the exact standards set locally, so if written requests go nowhere, your local housing authorities can tell you what applies. In co-ops and condos, the usual split is that you look after the fixtures and the pipes serving only your apartment while the building looks after the risers, though your proprietary lease or bylaws have the final say. Risers serve whole stacks of apartments and are shut off by building staff — many apartments have no main shut-off of their own — so a planned shut-off means notice to every apartment on that line, and we book that kind of work with the super or building manager in advance. Where the building allows it, we can add shut-off valves for your apartment, so the next small repair doesn’t need the riser at all.
In a house you own outright — a detached house with a basement or crawlspace, or an older rowhouse or townhouse — the plumbing is all yours to look after, and so is the house sewer: often all the way to the public sewer, sometimes only to the property line, and your local sewer utility can tell you which. Outdoor spigots are a classic winter casualty: a hose left attached traps water that freezes and splits the pipe inside the wall, and the leak only shows up the first time the spigot is used in spring. Pipes in a crawlspace sit close to the cold and out of sight, so a slow drip or a frozen line can go unnoticed until it has done real damage. Basement floor drains that rarely see water can dry out and let sewer gas into the house, and many older houses have a house trap near the foundation wall that should stay easy to reach.
One visit, whole job
Everything covered on the call
- Drips, running toilets and slow drains
- Main and apartment shut-off valves
- Fixture swaps and upgrades
- Washer, dishwasher and fridge water lines
- Outdoor spigots and hose bibs
- Basement floor drains and house traps
- House sewer lines out to the street
- Turnover repairs for rental units
- Floor protection and cleanup on every job
Upfront price, every time
What residential plumbing costs
The price depends on what needs doing and what’s in the way. Swapping a fill valve or a faucet cartridge is quick; a valve behind tile, an older fixture that needs hard-to-find parts, or a job that needs the super to shut a riser takes more time and planning.
If you have a list, we price each item separately so you can choose what to do now and what can wait — and one visit for the whole list beats staying home for us several times. Every price comes before the work starts.
Honest advice
Fix the one thing, or plan the bigger job?
If the rest of the plumbing is in decent shape, fix what broke and move on — a dripping tub spout doesn’t need to become a project. We’ll mention anything else we noticed, tell you how urgent it is and leave the decision with you.
Planning a bigger upgrade makes sense when the same kind of failure keeps coming back: original valves seizing one after another, old galvanized lines losing pressure, a house sewer that needs clearing every year. Then it pays to bundle work that needs the same shut-off or the same open wall, time it between tenants or ahead of a remodel, and — in a co-op or condo — get the building’s sign-off before anything starts.
Mistakes that make it worse
- Sitting on a leak while you work out who pays — stop the water first and sort out responsibility after
- Stacking boxes against the main shut-off, the water heater or the house trap
- Turning the heat off in an empty house or apartment in winter — pipes on outside walls can freeze
- Booking planned work in a co-op or condo without telling the super — a riser shut-off needs notice
Keep it from happening again
- Disconnect garden hoses in the fall and, if an outdoor spigot has a shut-off inside, close it and drain the line
- Pour a bucket of water into rarely used floor drains every month or two
- Ask your super which riser valves serve your apartment and how to reach building staff after hours
- Landlords: check fixtures, valves and drains at every turnover, before the next tenant moves in
The 60-minute guarantee
The clock starts when our dispatcher confirms your job. If we’re late, $60 comes off your invoice. No forms, no fine-print games. Read the terms
FAQ
Residential Plumbing questions
I rent. Who pays for a plumbing repair?
In most rentals, repairs are the landlord’s responsibility, so report the problem to the landlord or super first and keep a record. If water is pouring and nobody answers, call us to stop it — we’ll leave a written note of what we found for the landlord.
In a co-op or condo, is a leak my problem or the building’s?
It depends where it is. Fixtures and pipes that serve only your apartment are usually yours, and risers and shared lines are usually the building’s, but your proprietary lease or bylaws decide. We show you and the managing agent exactly where the problem is.
Does the super need to be there?
Only if the job needs a riser shut off, or access to the basement or another apartment. Otherwise we just need someone to let us in.
Can you take care of a list of small jobs in one visit?
Yes, and it’s usually the most efficient way to do it. We price each item before we start, so you can choose what gets done now.
Is the sewer line under the street my responsibility?
Often, yes. In many places the owner is responsible for the house sewer all the way to the public sewer, including the section under the street; in others, only up to the property line, and your local sewer utility can tell you which applies. Work in the street also needs permits — from the local government for the street opening and from the utility for the sewer connection — and a call to 811 so buried utilities are marked before anyone digs.
Do you work for small landlords?
Yes — owners of older rowhouses, two-family houses and walk-ups call us for tenant repairs, turnovers and planned upgrades. If you own a multifamily building, it’s also worth checking whether local rules call for periodic gas piping inspections — some cities require them for larger buildings — and we can take care of any repairs an inspection turns up.
More we handle
Real People. Real Help.
Water on the floor? Call now.
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