60-minute guarantee · Coupon
Later than 60 minutes from call to door?
Here’s $60 off.
No code to remember: tell your plumber or our dispatcher and $60 comes off the invoice. Good 24/7 on emergency calls in our service areas. Guarantee terms
Open 24/7 · 60-minute guarantee
Commercial Plumbing
When the plumbing fails in a restaurant, bar, shop, gym or medical office, you lose business by the hour. We handle grease lines, kitchen gas, backflow devices, restrooms and building water pressure for business owners and the property managers who run commercial and multifamily buildings, and we plan the work around your hours.
At your location in 60 minutes or you save $60.
The short answer
If a kitchen or restroom drain is backing up, stop using every fixture on that line. If anyone smells gas, clear everyone out without flipping switches or lighting anything, and call 911 or the gas utility once you’re outside. Then call us — at your location in 60 minutes or you save $60. We fix what’s down first and schedule the bigger work before opening, after close or overnight.
Is this an emergency?
Call now if…
- You smell gas in the kitchen or anywhere in the building
- Sewage or greasy water is backing up into a kitchen, restroom or basement
- The building has lost water, or the upper floors have none
- A leak is reaching another tenant, your stock or electrical equipment
Can usually wait for a scheduled visit
- One slow urinal or toilet when the other restrooms work
- Booking the annual backflow test ahead of its due date
- Planning a restroom or kitchen upgrade
Not sure? Call anyway — we’ll tell you honestly.
Do this right now
- Stop using the sinks, dishwasher and floor drains on any line that’s backing up.
- If you smell gas, get everyone out, don’t touch switches or flames, and call 911 or the gas utility from outside.
- Close the stop valve on a fixture that won’t stop running, and put an out-of-order sign on it.
- Tell the super or building management if other tenants could be affected.
Signs you need us
- Kitchen floor drains backing up in the middle of service
- A grease trap that smells, overflows or fills faster than it used to
- Flushometers that run on, won’t shut off or barely flush
- Weak pressure or no water on the upper floors
- Hot water running out at the dish station or hand sinks
- A backflow test coming due, or a device that failed its test
- Repairs flagged in a gas piping inspection
- Restroom drains in a gym, salon or medical office clogging again and again
How we handle the call
- 01
Triage on the phone
We ask what’s down, who it affects and when you open, so the part that’s costing you business gets fixed first.
- 02
Work around your hours
Urgent repairs happen right away; planned work goes before opening, after close or overnight, so you keep serving customers.
- 03
Coordinate with the building
We work with building management on the paperwork and access they require, and give notice before any shut-off that affects other tenants.
- 04
Fix and test
We make the repair, then run the line, pump or fixture under real use before we leave.
- 05
Leave a written record
What failed, what we did and what we’d keep an eye on, in writing for your files, your landlord or the managing agent.
Know your building
Plumbing in restaurants, offices and mixed-use buildings
Restaurants and other food businesses are generally required to have grease interceptors or traps, and for good reason: fats, oils and grease are a major cause of sewer backups. In a mixed-use building, grease from a ground-floor kitchen can end up clogging the building’s main drain, which makes it every tenant’s problem, from the shop next door to the apartments upstairs. Water utilities also commonly require a backflow prevention device on commercial, multifamily, irrigation and fire-sprinkler services, tested every year by a certified tester with the results reported to the utility — and putting in a new device means the utility’s paperwork and approval.
Gas is the other big one. Some cities require periodic gas piping inspections for larger buildings, and some gas work needs a permit and an inspection of its own, so it’s worth knowing what applies to your building before a deadline or a renovation forces the question. If the gas company shuts the gas off for a leak, it stays off until the problem is repaired and the piping passes a pressure test — for a restaurant, that’s a cold kitchen, so small gas problems are worth fixing early. Taller buildings often need booster pumps to get water to the upper floors, and some pump it up to a tank on the roof, so when a pump fails the top floors run dry first.
One visit, whole job
Everything covered on the call
- Grease line jetting and trap cleaning
- Kitchen gas lines and appliance hookups
- Gas piping repairs after an inspection
- Backflow device repairs and yearly test scheduling
- Flushometer and sensor valve repairs
- Commercial restroom fixtures
- Booster pumps and upper-floor pressure
- Risers and shut-offs in multifamily buildings
- Before-opening, after-close and overnight work
Upfront price, every time
What commercial plumbing costs
Commercial work is priced by what failed, how hard it is to get to and how much coordination the job needs. A flushometer rebuild in an open restroom is quick; a grease-packed line under a working kitchen, a booster pump in the cellar or gas piping above a finished ceiling takes more time, parts and planning. Jobs that need the water utility’s paperwork, permits, filings or building sign-off take more coordination too.
You get the price before work starts, in writing for planned jobs. If we find something that needs a follow-up — a section of pipe to replace, a part to order — we price it separately so you can schedule it for a quiet day.
Honest advice
Fix things as they fail, or plan maintenance?
For a small office or shop with a restroom or two, fixing things as they fail is usually reasonable: breakdowns are rare and seldom shut you down.
For a busy kitchen, a gym or a building with pumps, gas and backflow devices, it’s a different calculation — one backup during dinner service or a dead pump on a Monday morning can cost more than the upkeep that would have prevented it. A schedule of jetting grease lines before they close up, rebuilding flush valves, exercising shut-offs, checking pumps and booking the backflow test on time keeps surprises down. We suggest one based on what we see, and you decide how much of it you want.
Mistakes that make it worse
- Pouring fryer oil or greasy mop water down a floor drain or mop sink
- Letting the annual backflow test slide until the deadline has passed
- Getting used to a faint gas smell in the kitchen instead of reporting it
- Booking a contractor without checking what building management requires — the job stalls at the front desk
Keep it from happening again
- Scrape plates and pans into the trash, and train every shift to keep grease out of the drains
- Keep the backflow test date, and any gas piping inspection your building needs, on the calendar
- Have kitchen lines jetted on a schedule that matches your volume, not after a backup
- Fix a running flush valve the day you notice it — left overnight, it wastes a lot of water
The 60-minute guarantee
The clock starts when our dispatcher confirms your job. If we’re late, $60 comes off your invoice. No forms, no fine-print games. Read the terms
FAQ
Commercial Plumbing questions
Can you work before we open or after we close?
Yes. We’re open 24/7, so planned work can happen overnight or before opening, and urgent repairs start as soon as we arrive.
Will you deal with our building’s management company?
Yes. We coordinate access, keys and shut-offs with the super, and sort out the contractor paperwork management asks for before the work starts.
Does our building need a gas piping inspection?
It depends on local rules and the size of the building. Some cities require periodic gas piping inspections for larger buildings, and some gas work needs a permit and an inspection of its own. The building’s owner or manager should know what applies, and if an inspection flags repairs, we can take care of them.
How often does a backflow preventer need testing?
Once a year, by a certified tester, with the results reported to the water utility. A device that fails has to be repaired and tested again.
How often should a restaurant kitchen line be jetted?
It depends on your volume and menu — a busy kitchen with fryers needs it far more often than a café. We can look inside the line with a camera and suggest a schedule.
Do you handle apartment buildings too?
Yes. Owners and managers call us for risers, booster pumps, central hot water and boilers, as well as repairs inside individual apartments.
More we handle
Real People. Real Help.
Water on the floor? Call now.
Fast Help. Fair Pricing. Professional Plumbing Service.
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